End-to-End Customer Success Expertise

Team Building

A track record of building and growing diverse teams of customer retention fanatics

MRR Retention

Retain revenue, reduce churn, create internal champions, and partner to develop case studies for internal and external advocacy

Lifecycle Management

Identification and improvement of business-critical measures like handoff satisfaction, adoption rate, CSAT, churn, and NPS

Change Management

Development of system adoption structures so customers can navigate change both individually and at scale


I've had the opportunity to work with dozens of Fortune 1000 companies.

"Steve is hands-down one of the most impressive people I've ever worked with."

About Me

What makes me who I am? And, why do I do what I do?

Steve Freund

Customer Success Consultant

Let’s Talk

Don't worry.

You'll never be added to a marketing list that you don't want to be on.